I'm Not a Working Class Hero #gov20 + #argentina + sobreviviendo en la paranoia

8Feb/100

Bookmark 8 FEB 2010 – Gov2.0

24Nov/090

Government websites should meet basic usability criteria

via Digigov From coi.gov.uk

The title comes from a recommendation of the Power of Information Taskforce.  They commissioned our team at COI to undertake a usability review of government websites, as our mission  is to improve the quality and consistency of government and the public sector online.

The usability review found that there were many basic issues with the sites they looked at. Over 150 individual usability problems were identified including:

  • Failure to let users know where they are in the site
  • Inconsistency in page design putting undue stress on the user to recall rather than recognise (increasing cognitive load)
  • Use of language that users couldn’t understand
  • Linking to documents without clues to the content within

The Taskforce asked us to build a ‘usability toolkit’ setting out the basic usability criteria for government websites. Working with usability agency Bunnyfoot, we’ve developed a toolkit containing guidelines on best practice.  The toolkit has an emphasis on visual learning, making extensive use of graphics and video demonstrations and is designed around eight themes including page layout, navigation and writing content. Each theme has an interactive self-assessment exercise which tests knowledge and is intended to initiate discussion.

The toolkit is open to everyone to use, but there are advantages in registering as this helps users keep track what the content they’ve visited and the assessment tests they’ve completed.  So far 85 people have registered from over 20 different departments across government.

The most popular completed test to date is on page layout (123 completed tests).  It has guidelines about:

  • Consistency between pages
  • Devoting page space to content
  • Screen resolution
  • How to un-clutter content
  • Styling text for readability
  • Effective use of colour

It’s basic stuff but essential knowledge for anyone developing content for government, public sector, or inideed any other websites. There’s also a great video showing how we read text using eyetracking:

Sccreenshot of video of how we read shown through eyetracking

So, if you’re in the public sector, don’t waste another minute, register to use the toolkit! It’s easy, you just need to enter an email address and password and, if you work in central government, your department name.

Usability toolkit registration screen

16Nov/090

La Diputación de Zaragoza presenta su plataforma para la administración electrónica

via #ogov

La plataforma presentada a los ayuntamientos de la provincia de Zaragoza facilitará el acceso a los servicios públicos y permitirá a los ayuntamientos cumplir a partir del 1 de enero de 2010, con las obligaciones de la Ley de Acceso Electrónico de los Ciudadanos a los Servicios Públicos.

La solución propuesta por la diputación está organizada en una base de datos de modelos de procedimientos administrativos, que garantiza la actualización y mantenimiento jurídico de la solución a la normativa estatal y aragonesa. Se compone de tres módulos con las siguientes características:

Sede Electrónica

  • Tablón de Anuncios
  • Perfil de Contratante
  • Verificación de Documentos Electrónicos
  • Catálogo de Procedimientos
  • Instancias de Solicitud
  • Presentación Telemática de solicitudes, escritos y comunicaciones
  • Conocer el estado de su expediente
  • Comunicaciones y Notificaciones Electrónicas

Registro de Entradas y Salidas

  • Una única aplicación de registro para todo
  • Sin cambiar la forma de trabajar del Ayuntamiento.
  • Registro de Entradas Telemáticas
  • Integración con el módulo de Gestión de Expedientes
  • Ventanilla Única
  • Registro de Salidas
  • Registro de Salida Telemático

Gestión de Expedientes

  • Sirve para todos los expedientes
  • Los expedientes están ordenados y accesibles
  • Se puede generar el expediente con un solo “Clic”
  • Firma digital
  • Foliado y Archivo electrónico del Expediente
  • Personalizar procedimientos y plantillas
  • Base de Datos de Terceros

Detalle de los módulos en la página de la Diputación de Zaragoza

16Nov/090

Open Data at MassDOT: Getting it done

via we the goverati

I went to the MassDOT Developers Conference today – what a treat. The efforts that are going on to release transit data may seem small – publishing data that already existed in schedule format does not seem that hard – but coming from government I understand the difficult hurdles it takes to get something like this off the ground. Congrats to Chris Dempsey and Josh Rubin for doing an excellent job today.

Some highlights….

Jeffery Mullan, Secretary of the new Mass Department of Transportation (several agencies were consolidated into one mega-agencies earlier this month) spoke about his vision for the new agency, including an increase having more stakeholders involved in the decision making process at the Department. According to Mullan, people who use the system should be involved in its improvement. Thumbs up to this.

Liz Levin, MassDOT Board Member with many decades of experience in transportation was also quite inspiring. She put a call out to the community to help with some of the Departments challenges…increasing the efficiency and cost-effectiveness of programs that help disabled persons use the system, keeping track of trips (including multi-modal trips, associated costs, and tracking carbon emissions), reducing fatalities, eliminating the need to stop at toll roads, shifting more people onto transit systems from cars, and (my favorite) making technological advances available to all people – not just those with iphones.

Robin Chase, the co-founder of Zipcar and keynote speaker for this event gave a fascinating presentation on “the power of open.” I will not be able to give her presentation justice, but lets just say she captivated the audience with a story about personal guest bedrooms, couchsurfing, and hotels to spin a tale about how the platform can transform industries and practices to impact people and create positive change. If you have not had a chance to hear her speak, you should definitely check her out.

Ohh, also check out one of the cool runner’s up visualization, “A Day in the Life of the MBTA”

adayinthelifeofthembtarbt

Finally, Chris Dempsey talked about the Department’s traditional model for making data public:

1. make signs that display bus arrival times
2. create mbta app/phone line where people can get information
3. open data for developers (maybe)

Moving forward, while not official policy, they want to experiment with flipping the process, so that opening the data comes first, with the Department’s developments to follow. While an interesting model, I still worry about access issues – people who just want to rely on signs will be at a disadvantage here, if the Department soley relies on apps and info lines. Either way this is an interesting proposition, and I look forward to seeing how this develops at MassDOT. For now, have fun playing with their newly announced real-time data feeds which they announced at the conference today: http://www.eot.state.ma.us/developers/realtime/

15Nov/090

Decálogo de la Administración electrónica local

Via Administraciones en Red

el artículo de Nacho Criado. Es un pedazo de artículo de 57 páginas que da buena idea de lo que puede ser el libro.

No tiene desperdicio el decálogo de puntos críticos, una auténtica guía para el desarrollo de la Administración electrónica: liderazgo, integración departamental, trabajadores públicos del conocimiento, evaluación, e-democracia, relaciones público-privadas, interoperabilidad, etc. Prácticamente, no se deja ninguna cosa importante. Lo tenéis en la página 507.

Y, por supuesto, tampoco hay que perderse  las conclusiones:

"... si la e-Administración y sus problemas no son acometidos por el sector público con una visión orientada al ciudadano, una planificación intergubernamental adecuada, un apoyo decidido de los políticos, unas inversiones suficientes y un personal capacitado, muchas de sus promesas quedarán en poco más que mitos y meras formulaciones sin contacto con la realidad".

Me preocupa pensar si tanta reafirmación no nos abocará a posiciones cercanas al dogmatismo. Habrá que estar vigilantes para no acomodarse en las ideas fijas, porque, como decía la canción, el pensamiento no puede tomar asiento. La diversidad enriquece y la discrepancia es un regalo. Sólo hace falta querer y saber escuchar. Habrá que mirarse lo de traer al blog ideas que no compartimos, porque seguro que complementan nuestras "firmes convicciones".

Mientras tanto, os recomiendo la lectura de este artículo de Nacho Criado.

22Oct/090

A Kickstart For New Ideas

Via Ceo's For Cities

If your entrepreneurs and creative communities are looking for alternative funding models, here’s a site that offers itself as a platform for funding new endeavors for artists, designers, musicians, filmmakers, journalists, inventors, explorers and more.

Kickstarter taps into ideas of crowdsourcing as a means of funding “creativity and ambition”, in the belief that:

  • A good idea, communicated well, can spread fast and wide.
  • A large group of people can be a tremendous source of money and encouragement.

People can pitch their big idea, request support and offer benefits in online profiles where others can browse these big ideas and pledge a contribution if they wish.

6Oct/090

Un argento crea una copia de twitter en español aka birddi

mmmmm creo que esta es la primera vez que me pongo a escribir en este blog, hasta el momento no era mas que un copy & paste de cosas que me gustaban en al red, que me parecian interesantes de compartir.

hoy de madrugada me encuentro con la noticia que un argentino que vive en villa ballester (a distancia cercana de mi casa) creo una red social algo parecida a twitter pero en español, con el agregado que podes incorporar adsense.

anoche en #elblazer, programa online donde unos amigos me dan un lugar de expresion justo hablaba de esto: facebook, twitter, internet es todo muy copado hasta que a un boludo se le ocurre como ganar dinero con eso.

odio tener razon, pero bueno http://www.infobae.com/contenidos/475998-0-0-Un-argentino-cre%C3%B3-birddi-un-clon-twitter evidentemente estaba en lo cierto.

me reservo la opinion sobre lo que deberia hacer twitter...pero esta claro que estas ideas no suman a la industria, no generan un salto de pagina.

Dan.

28Sep/091

Strategic Planning – Critical Success Factors

I am curious if anyone else has identified Critical Success Factors for their organizations during their strategic planning process.

We have come up with 5 critical success factors we feel apply across the entirety of our agency which covers several different business lines.
They are:
1. Organizational commitment to operational excellence.
2. Effective and efficient use of technology.
3. Right people, with the right skills, in the right job, in the right way.
4. Strong key collaborative relationships.
5. Organizational commitment to security and protection of all FMS assets.

Underneath each we have supporting goals that we are in the process of identifying.

What are your critical success factors?